On this page:

- Refund & Cancellation Policy
- Accessibility Statement
- Privacy Policy
- Data Protection Policy
- Refund & Cancellation Policy

1. Scope and Precedence

This Refund & Cancellation Policy ("Policy") applies to all services provided by Clenor Marketing LLC, doing business as Search Bookings Now ("Agency," "we," "us," "our") to any client, customer, or business ("Client," "you," "your"), including but not limited to cold outbound lead generation, website design and development, lead conversion systems, Google Local Services Ads and Google Business Profile setup, Google Ads management, and consulting or strategy engagements.

This Policy is incorporated by reference into every Service Agreement, proposal, invoice, statement of work, and payment authorization executed between the Agency and the Client. By making payment, signing a Service Agreement, or authorizing the commencement of work, the Client acknowledges having read and agreed to this Policy.

Where a signed, written Service Agreement between the Agency and the Client contains terms that conflict with this Policy, the signed Service Agreement controls for that engagement. Where the Service Agreement is silent, this Policy controls.

2. Definitions

Service Fee — the amount paid to the Agency for its labor, strategy, build work, management, and deliverables. This is the Agency's compensation.

Third-Party Costs — amounts paid to outside vendors and platforms in connection with the Client's engagement, including but not limited to domain registration, email inbox provisioning, sending-platform subscriptions, data and list acquisition, email verification services, hosting, stock imagery, and software licenses.

Ad Spend — amounts paid directly to advertising platforms (Google, Meta, and others) to run the Client's advertisements. Ad Spend is never held, collected, or controlled by the Agency.

Engagement Term — the committed duration of a fixed-term engagement, as stated in the Service Agreement (for example, a three-month or four-month term), regardless of whether payment is made in a single sum or in scheduled installments.

Deliverable — any asset, document, build, campaign, script, system, account configuration, or work product produced or configured by the Agency for the Client.

3. General Position on Refunds

Service Fees are non-refundable once work has commenced.

The Agency sells professional services, custom-built assets, and strategic intellectual property.

These are delivered through labor, time, expertise, and non-recoverable third-party expenditures — not through the transfer of returnable goods. Once the Agency has allocated calendar capacity, incurred third-party costs, or delivered work product, that investment cannot be reversed or resold.

Payment to the Agency is compensation for work performed, not for results achieved. See Section 14.

The following are non-refundable in all circumstances:

Any portion of a Service Fee corresponding to work already performed

All Third-Party Costs incurred on the Client's behalf, whether or not the resulting assets have been used

Deposits, once work has commenced as defined in Section 4

Any strategic deliverable, script, audit, plan, list, specification, or document already provided to the Client

Any completed setup, configuration, verification, or account build, whether or not the Client subsequently uses it

4. When Work Is Deemed to Have Commenced

Work is deemed commenced on the earliest of the following:

The Agency purchases, registers, or provisions any domain, inbox, subscription, license, or data set for the Client

The Agency conducts the onboarding call or delivers onboarding documentation

The Agency begins build, design, copy, configuration, or campaign work

The Agency delivers any strategic document, script, audit, plan, or specification to the Client

The Agency requests or receives Client credentials, account access, or brand assets

Seven (7) calendar days elapse from receipt of the Client's first payment

Pre-commencement cancellation. If the Client submits written cancellation before work has commenced under this Section and before the Agency has incurred any Third-Party Costs, the Agency will refund the Service Fee in full, less any payment processing fees actually incurred, within fourteen (14) business days.

This is the only circumstance in which a full refund is issued.

5. Service-Specific Terms

5.1 Cold Outbound Lead Generation

Cold outbound engagements require substantial, immediate, non-recoverable expenditure before a single email is sent. Domains are registered, inboxes are provisioned and warmed, sending platforms are subscribed, and contact data is acquired and verified — typically within the first days of the engagement.

All Third-Party Costs associated with infrastructure and data are non-refundable from the moment they are incurred, regardless of campaign outcome or engagement length.

The Service Fee becomes non-refundable upon commencement as defined in Section 4.

The Agency does not guarantee reply rates, positive reply rates, booked meetings, closed contracts, or revenue. Deliverability, inbox placement, and prospect behavior are governed by third-party mail providers and market conditions outside the Agency's control.

Domain and inbox assets are registered in the Client's name or transferred to the Client on full payment (see Section 15). The Client retains these assets on termination; they are not returned to the Agency and their cost is therefore not refundable.

Campaign sending volume is subject to platform limits, deliverability best practice, and any ceilings stated in the Service Agreement. The Agency will not exceed safe sending thresholds at the Client's request.

5.2 Website Design and Development

Website engagements are billed either in full at commencement or as a deposit plus balance, as stated in the Service Agreement. Deposits are non-refundable once work has commenced.

Scope is fixed at the page count, feature set, and revision rounds stated in the Service Agreement. Additional pages, features, integrations, or revision rounds are quoted separately as new work.

Revisions. Each engagement includes the number of revision rounds stated in the Service Agreement. A revision round is a single consolidated set of change requests submitted at one time. Piecemeal or sequential requests submitted separately count as separate rounds.

Deemed acceptance. If the Client does not submit written revision requests within seven (7) calendar days of the Agency delivering a build for review, that build is deemed accepted, the corresponding milestone is deemed complete, and any balance becomes immediately due.

If the Client cancels mid-build, the Agency will deliver all work product completed to date. No refund is issued for work performed. Any unpaid balance for completed work remains due.

5.3 Lead Conversion Systems

Includes appointment-setting scripts, call frameworks, CRM configuration, automation buildout, pipeline setup, and setter placement or training.

Scripts, frameworks, playbooks, and written systems are intellectual property. They are non-refundable upon delivery, without exception, because they cannot be returned or un-read.

CRM and automation configuration is non-refundable once build work has commenced.

The Agency does not guarantee show rates, close rates, or setter performance.

5.4 Google Local Services Ads and Google Business Profile Setup

Setup, optimization, verification, and category configuration are one-time services. The Service Fee is non-refundable once the Agency has begun the setup process, including submission of any verification, license, insurance, or background check documentation on the Client's behalf.

Google controls all approvals, verifications, background checks, badge issuance, and profile reinstatements. The Agency submits and manages these processes but cannot guarantee approval, timeline, or outcome. Delays, denials, suspensions, or reinstatement failures attributable to Google are not grounds for refund.

Local Services Ads budgets are set with and billed by Google directly. See Section 6.

5.5 Google Ads Management

Management fees are billed monthly or as a prepaid term as stated in the Service Agreement, and cover the calendar period in which they are billed.

Management fees are non-refundable for any month in which management work has been performed, including account build, campaign structure, keyword research, ad creation, bid management, negative keyword work, and reporting.

Campaign build and initial setup work performed in the first month is non-refundable once commenced, regardless of how long the management term subsequently runs.

Ad Spend is separate from the management fee and is never refundable by the Agency. See Section 6.

5.6 Consulting and Strategy Engagements

Consulting engagements are non-refundable once the first session has been delivered, as the value transferred is intellectual property.

Sessions are scheduled on a use-it-or-lose-it basis. Sessions not used within the engagement window are forfeited and are not refunded, credited, or extended.

Session cancellation or rescheduling requires twenty-four (24) hours' notice. A session missed without notice is deemed delivered.

Consulting outcomes depend on the Client's implementation. The Agency provides strategy, direction, and deliverables; the Agency does not guarantee that the Client will execute.

6. Advertising Spend

Advertising Spend is always paid by the Client directly to the advertising platform using the Client's own payment method. The Agency does not collect, hold, front, or invoice Ad Spend.

Accordingly:

The Agency issues no refunds of Ad Spend under any circumstance

Ad Spend disputes must be raised with the relevant platform (Google, Meta, or other) directly

The Client's advertising budget is entirely separate from, and in addition to, the Service Fee

Pausing or reducing Ad Spend does not reduce, suspend, or offset the Service Fee

7. Third-Party Costs

Where the Agency incurs Third-Party Costs on the Client's behalf, those costs are passed through at cost or as stated in the Service Agreement and are non-refundable once incurred.

Where the Client's own payment method is used for third-party subscriptions and services, the Client is solely responsible for cancelling those subscriptions upon termination. The Agency will provide a written list of active third-party services and their renewal dates on request. The Agency is not responsible for third-party charges continuing after termination.

8. Cancellation by the Client

8.1 Fixed-Term Engagements

Where the Client has committed to an Engagement Term, the full contract value is owed for the entire Term, whether paid in one sum or in scheduled installments. Cancellation mid-Term does not cancel, reduce, or forgive remaining installments.

A Client who cancels mid-Term may elect either:

(a) Continued delivery. The Agency completes the remaining scope through the end of the Term as originally contracted, and the Client pays the remaining installments on schedule; or

(b) Immediate termination. Delivery stops, and all remaining installments for the Term become immediately due and payable within fourteen (14) days. The Agency will deliver all work product completed to date and provide asset handoff under Section 15.

8.2 Ongoing and Month-to-Month Services

Ongoing services — including monthly management, retainers, and continuation consulting — may be cancelled by the Client with thirty (30) days' written notice.

The notice period begins on the date written notice is received by the Agency.

Services continue and fees remain payable throughout the notice period.

The final billing cycle is not prorated.

Cancellation is effective at the end of the notice period.

8.3 Form of Notice

Cancellation notice must be submitted in writing to [email protected]. Verbal notice, notice given during a call, text message, social media message, or notice given to any person other than an authorized representative of the Agency is not effective.

Written notice must include the Client's business name, the services being cancelled, and the requested effective date. The Agency will acknowledge receipt in writing within two (2) business days. The Agency's written acknowledgement is the Client's proof of cancellation.

9. Cancellation by the Agency

The Agency may terminate any engagement, with or without cause, on thirty (30) days' written notice. The Agency may terminate immediately, without notice, where the Client:

Fails to make payment when due and does not cure within ten (10) days of written notice

Initiates a chargeback or payment dispute (see Section 12)

Requests work that is unlawful, deceptive, or in violation of any platform's terms of service

Provides false, misleading, or fraudulent information, credentials, or documentation

Engages in abusive, threatening, harassing, or discriminatory conduct toward the Agency or its personnel

Materially breaches the Service Agreement

Where the Agency terminates without cause, the Client is refunded any prepaid Service Fee corresponding to work not yet performed, calculated as a percentage of scope completed, less Third-Party Costs already incurred.

Where the Agency terminates for cause under any bullet above, no refund is due, and all amounts owed for the Engagement Term become immediately payable.

10. Client-Caused Delay

Timely delivery depends on the Client providing materials, credentials, approvals, content, and responses. Required items are identified in the Service Agreement, onboarding documentation, and the onboarding call.

Project timelines pause when the Agency is waiting on the Client. Billing does not pause. Scheduled payments continue on their original dates regardless of Client delay.

If the Client is unresponsive for fourteen (14) consecutive calendar days after a written request for materials, credentials, or approval, the Agency may place the engagement on hold and reallocate the reserved capacity to other clients.

If the Client is unresponsive for thirty (30) consecutive calendar days, the engagement is deemed abandoned by the Client. All work performed is deemed delivered and accepted, all remaining amounts for the Engagement Term become immediately due, and no refund is issued.

Resuming an engagement placed on hold is subject to the Agency's then-current availability and may require a restart fee.

Delay caused by third parties acting on the Client's instruction — including the Client's prior agency, web host, domain registrar, or internal staff — is treated as Client-caused delay.

11. Non-Payment and Suspension

All invoices are due on the date stated. Payment schedules are stated in the Service Agreement.

If a scheduled payment fails, is reversed, or is not received within five (5) days of its due date, the Agency may suspend all services immediately and without further notice, including pausing campaigns, suspending management, and restricting access to Agency-hosted assets.

Suspension does not reduce, forgive, or extend amounts owed. Fees continue to accrue during suspension.

Services resume once the account is brought current. The Agency may require the full outstanding balance before resuming.

Accounts more than thirty (30) days past due may be referred to collections. The Client is responsible for all costs of collection, including collection agency fees, court costs, and reasonable attorneys' fees.

12. Chargebacks and Payment Disputes

The Client agrees to raise any billing concern with the Agency in writing before contacting their bank or card issuer. The Agency will respond within five (5) business days and work in good faith toward resolution.

The Client agrees not to initiate a chargeback, payment dispute, or reversal for services rendered in accordance with the Service Agreement. Payment is for work performed, and dissatisfaction with results — as distinct from non-delivery of contracted work — is not grounds for dispute. See Section 14.

Where a chargeback or payment dispute is initiated:

The Agency will submit this Policy, the executed Service Agreement, delivery records, correspondence, and work product as evidence of services rendered

All services are suspended immediately and the engagement may be terminated for cause under Section 9

All remaining amounts for the Engagement Term become immediately due

The Client is responsible for all dispute fees, chargeback fees, and administrative costs incurred by the Agency, plus reasonable attorneys' fees and costs of collection

Any license granted to the Client in Agency-created work product is revoked until all amounts are paid in full

13. Goodwill Service Credits

Refunds are not the Agency's mechanism for resolving dissatisfaction. Where the Agency determines, at its sole discretion, that a service shortfall has occurred, the Agency may issue a service credit — additional work, extended service, or replacement deliverables of equivalent value.

Service credits are discretionary, are not cash, are not transferable, are not redeemable for cash, and expire ninety (90) days from issue. Issuing a service credit in one instance does not create an obligation to do so in any other instance.

14. No Performance Guarantee

The Agency provides services on a best-efforts basis. The Agency does not guarantee, and the Client does not rely on any representation of:

Lead volume, lead quality, or cost per lead

Reply rates, positive reply rates, or booked appointments

Search engine rankings, impression share, or ad position

Contracts won, revenue generated, or return on investment

Approval, timeline, or outcome of any third-party verification, background check, or account reinstatement

Uninterrupted availability of any third-party platform

Results depend on market conditions, competition, seasonality, pricing, the Client's sales process and follow-up speed, the Client's reputation and reviews, and the policies and algorithms of third-party platforms — all of which are outside the Agency's control. The Client's obligation to pay is not contingent on results.

15. Asset Ownership on Termination

On termination, and conditional on full payment of all amounts owed, the Client owns and will receive:

All domains registered on the Client's behalf

All email inboxes provisioned on the Client's behalf

All contact lists, campaign data, and reply data generated during the engagement

The website build and its content, exported in a portable format

All leads, contacts, and CRM data generated during the engagement

All scripts, documents, and written deliverables provided during the engagement

The Agency will provide a complete export within fourteen (14) business days of written request following full payment. Asset transfer is not performed while any balance remains outstanding.

The Agency retains ownership of its own templates, frameworks, internal processes, proprietary systems, and platform configurations that are not Client-specific deliverables. The Client is granted no license to resell, sublicense, or redistribute the Agency's underlying systems or methodology.

16. Limitation of Liability

To the maximum extent permitted by law, the Agency's total aggregate liability arising out of or relating to any engagement — whether in contract, tort, or otherwise — is limited to the total amount actually paid by the Client to the Agency for the specific service giving rise to the claim, during the three (3) months preceding the event.

The Agency is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunity, or reputational harm, even if advised of the possibility.

17. Governing Law and Dispute Resolution

This Policy and all engagements are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

The parties agree to attempt informal, good-faith resolution in writing for thirty (30) days before commencing any formal proceeding. Any action not resolved informally shall be brought exclusively in the state or federal courts located in Mercer County, New Jersey, and both parties consent to that jurisdiction and venue.

The prevailing party in any action to enforce this Policy or any Service Agreement is entitled to recover reasonable attorneys' fees and costs.

18. Changes to This Policy

The Agency may update this Policy at any time. The version in effect on the date the Client's Service Agreement is executed governs that engagement for its Term. Updates apply to renewals and to new engagements entered after the update. Material changes will be posted with an updated "Last Updated" date.

19. Severability and Entire Agreement

If any provision of this Policy is held unenforceable, that provision is modified to the minimum extent necessary to make it enforceable, and the remainder of the Policy remains in full force.

This Policy, together with the applicable Service Agreement, constitutes the entire understanding between the parties on refunds, cancellation, and termination, and supersedes all prior discussions, proposals, and representations, whether verbal or written. No modification is effective unless in writing and signed by both parties.

20. Contact

Clenor Marketing LLC, d/b/a Search Bookings Now

Email: [email protected]

Text: +1 (315) 840-3764 Office hours: Monday–Friday, 10:00 AM – 6:00 PM ET

Response window: 24–72 hours

Cancellation notices must be sent in writing to [email protected] and are effective only upon the Agency's written acknowledgement.

Accessibility Statement

Clenor Marketing LLC is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Our Commitment

We strive to adhere to the accepted guidelines and standards for accessibility and usability, such as the Web Content Accessibility Guidelines (WCAG). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Ongoing Efforts

Accessibility is an ongoing effort. We continually review our site to identify and fix accessibility issues. While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Contact Us for Accessibility Support

If you experience any difficulty in accessing any part of this website, please feel free to call us or email us.

We will work with you to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you consistent with applicable law (for example, through telephone support).

Privacy Policy

Clenor Marketing LLC understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Refund & Cancellation Policy above, which governs all client engagements and is incorporated into every service agreement. "We," "our" means Clenor Marketing LLC and its affiliates. "You," "your," "visitor," or "user" means the individual accessing this site.

Personal and Non-Personal Information

Our Privacy Policy identifies how we treat your personal and non-personal information.

What Is Non-Personal Information and How Is It Collected and Used?

Non-personal information is information that cannot identify you. If you visit this website to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer's web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

What Is Personal Information and How Is It Collected?

Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, and telephone number. We may collect personal information from you in a variety of ways: when you submit a form or request on this website; when you conduct a transaction with us, our affiliates, or others; and when we collect information in support of a transaction, such as billing information. In some places on this website, you have the opportunity to send us personal information about yourself, to elect to receive particular information, to request a consultation or proposal, or to purchase access to one of our services.

Are Cookies or Other Technologies Used to Collect Personal Information?

Yes, we may use cookies and related technologies, such as web beacons, to collect information on our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page.

For example, if you register with us, a cookie helps Clenor Marketing LLC recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses and contact details. When you return to the same Clenor Marketing LLC website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document, or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to, and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML-based content, can act as a web beacon.

We may use web beacons to count visitors to the web pages on the website or to monitor how our users navigate the website, and we may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon, or forwarded.

Third-party vendors also may use cookies on our website. For instance, we may contract with third parties who will use cookies on our website to track and analyze anonymous usage and volume statistical information from our visitors. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us improve the visitor experience, manage our site content, and track visitor behavior. We may also contract with a third party to send emails to our registered users.

To help measure and improve the effectiveness of our e-mail communications, the third party sets cookies. All data collected by this third party on behalf of Clenor Marketing LLC is used solely by or on behalf of Clenor Marketing LLC and is shared externally only on an anonymous, aggregated basis. From time to time we may allow third parties to post advertisements on our website, and those third-party advertisements may include a cookie or web beacon served by the third party.

This Privacy Policy does not cover the use of information collected from you by third-party ad servers. We do not control cookies in such third-party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.

We will not share your personal information with these companies, but these companies may use information about your visits to this and other websites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you, and they may share your personal information that you provide to them with others.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Clenor Marketing LLC websites you visit.

How Does Clenor Marketing LLC Use Personal Information?

Clenor Marketing LLC may keep and use personal information we collect from or about you to provide you with access to this website or other products or services, to respond to your requests, to bill you for services you purchased, to provide ongoing service and support, to contact you with information that might be of interest to you, including information about our services and those of others, or to ask for your opinion about our services, for record-keeping and analytical purposes, and to research, develop, and improve our programs, services, and content.

Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers (your name, email address, and similar). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, to protect someone's health, safety, or welfare, and to comply with a law or regulation, court order, or other legal process.

Does Clenor Marketing LLC Share Personal Information With Others?

We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose, or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange, or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. For some sorts of transactions, in addition to our direct collection of information, our third-party service vendors (such as payment processors, credit card companies, and banks) may collect personal information directly from you to assist you with your transaction. We do not control how these third parties use such information, but we do ask them to disclose how they use your personal information before they collect it. If you submit a review of Clenor Marketing LLC, during the submission process we ask your permission to gather your basic information (such as name and email address). We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation.

We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors or illegal. We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone's health, safety, or welfare, or to comply with a law or regulation, court order, or other legal process. As discussed in the section on cookies and other technologies, from time to time we may allow a third party to serve advertisements on this website.

If you share information with the advertiser, including by clicking on their ads, this Privacy Policy does not control the advertiser's use of your personal information, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.

How Is Personal Information Used for Communications?

We may contact you periodically by e-mail, mail, or telephone to provide information regarding programs, services, and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

SMS and Text Messaging

By providing your mobile phone number to Clenor Marketing LLC through a form on this website, during onboarding, or in the course of a client engagement, and by affirmatively opting in, you agree to receive recurring text messages from us. These may include service and account notifications, appointment and meeting reminders, campaign and reporting updates, and marketing messages about our services.

Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

To opt out, reply STOP to any message from us. You will receive a single confirmation and no further messages. Reply HELP for assistance, or contact us at [email protected]. You understand and agree that alternative methods of opting out, such as using other words or requests, may not be recognized as a valid opt-out by our messaging system.

Mobile information will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors and service providers strictly for the purpose of supporting and delivering the messaging service itself. No mobile opt-in data is shared with any third party for their own marketing use.

How Is Personal Information Secured?

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third-party vendors have access to your personal information, and these personnel and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.

Links

This site contains links to other sites that provide information that we consider to be interesting. Clenor Marketing LLC is not responsible for the privacy practices or the content of such websites.

How Can a User Access, Change, and/or Delete Personal Information?

You may access, correct, update, and/or delete any personally identifiable information that you submit to the website by contacting us at [email protected]. You may also unsubscribe from our mailing list at any time by selecting the "unsubscribe" option at the bottom of any email from Clenor Marketing LLC.

Children's Privacy

Clenor Marketing LLC will not intentionally collect any personal information (such as a child's name or email address) from children under the age of 13. If you believe that we have collected personal information from a child under the age of 13, please contact us at [email protected].

Changes

Clenor Marketing LLC reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the website for a period of time. If you have any questions about privacy at any websites operated by Clenor Marketing LLC or about our website practices, please contact us at [email protected].

Data Protection Policy

Clenor Marketing LLC is committed to delivering professional marketing services with care and accountability. Our clients trust us with access to their business systems, customer records, and advertising accounts, and we treat that access as a responsibility. To deliver these services, Clenor Marketing LLC needs to gather and use certain information about individuals.

Individuals we gather information about include clients, prospective clients, affiliates, business contacts, contractors, and other people the organization has a relationship with or may need to contact. This policy describes how personal data is collected, handled, and stored to meet the company's data protection standards and to comply with applicable law.

Why This Policy Exists

This data protection policy ensures Clenor Marketing LLC:

Complies with applicable data protection law and follows industry best practices

Protects the rights of staff, clients, affiliates, and partners

Is open about how it stores and processes individuals' data

Protects itself from the risks of a data breach

Scope of Applicable Law

Clenor Marketing LLC is a New Jersey limited liability company operating in the United States. We comply with applicable United States federal and state privacy law, including the CAN-SPAM Act, the Telephone Consumer Protection Act, and applicable state consumer privacy statutes.

Where we process personal data of individuals located in the European Union or the United Kingdom, we additionally observe the principles of the EU General Data Protection Regulation (GDPR). Under those principles, personal data must:

Be processed fairly, lawfully, and in a transparent manner

Be obtained only for specific, explicit, and legitimate purposes

Be adequate, relevant, and limited to what is necessary

Be accurate and kept up to date

Not be held for longer than necessary

Be processed in accordance with the rights of data subjects

Be protected by appropriate technical and organizational measures

1. Policy Statement

Every day our business receives, uses, and stores personal information about our clients, affiliates, partners, and colleagues. It is important that this information is handled lawfully and appropriately, in line with applicable United States federal and state privacy law and, where applicable, the EU General Data Protection Regulation (collectively, the "Data Protection Requirements"). We take our data protection duties seriously because we respect the trust placed in us to use personal information appropriately and responsibly.

2. About This Policy

This policy and any other documents referred to in it set out the basis on which we will process any personal data that we collect or process. This policy does not form part of any employment or contractor agreement and may be amended at any time. The company as a whole is responsible for ensuring compliance with the Data Protection Requirements and with this policy. Any questions about the operation of this policy, or any concern that the policy has not been followed, should be directed to [email protected].

3. What Is Personal Data?

Personal data is data — whether stored electronically or on paper — relating to a living individual who can be identified directly or indirectly from that data, or from that data together with other information in our possession.

Processing is any activity that involves the use of personal data. It includes obtaining, recording, or holding the data; organizing, amending, retrieving, using, disclosing, erasing, or destroying it. Processing also includes transferring personal data to third parties under appropriate confidentiality and privacy controls.

Sensitive personal data includes contact information, physical address, account activity, and IP-derived location. Sensitive personal data is processed only under appropriate safeguards and used only for the express purpose for which it was collected.

4. Data Protection Principles

Anyone processing personal data on our behalf must ensure that data is:

Processed fairly, lawfully, and transparently

Collected for specified, explicit, and legitimate purposes, with any further processing carried out for a compatible purpose

Adequate, relevant, and limited to what is necessary for the intended purposes

Accurate and, where necessary, kept up to date

Kept in a form permitting identification for no longer than necessary

Processed in line with the individual's rights and in a manner ensuring appropriate security, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage

Not transferred to people or organizations in countries without adequate protection without first having advised the individual

5. Fair and Lawful Processing

The Data Protection Requirements are not intended to prevent the processing of personal data, but to ensure it is done fairly and without adversely affecting the rights of the individual. We will only process personal data where there is a lawful basis for doing so. Lawful bases include: the individual has given consent; the processing is necessary to perform a contract with the individual; the processing is necessary for compliance with a legal obligation; or the processing serves a legitimate interest of the business that is not overridden by the individual's rights. Where sensitive personal data is processed, additional safeguards apply.

Collection of Information

Information You Provide to Us

We collect information you provide to us, which may include your name, business name, email address, mailing address or postal code, payment method, and telephone number. We collect this information in a number of ways, including manual entry while you are using our services, interacting with our support team, participating in surveys, providing reviews or ratings, setting preferences in your account, or otherwise providing information to us through our services.

Information We Collect Automatically

We collect information regarding you and your use of our services, your interactions with us and our advertising, and the computer or device used to access our services. This information includes:

Your activity on our platform, such as pages viewed, forms submitted, and search queries

Details regarding your interactions with our support team, such as the date, time, and reason for contact

Transcripts of any chat conversations you initiate on our platforms, and your phone number in the event you initiate phone support

Device IDs or unique identifiers, and device and software characteristics such as type and configuration

Connection information, statistics on page views, referral URLs, IP address, and standard web log information

Information collected via cookies, web beacons, and similar technologies, including advertising data such as impressions delivered, the site URL where an impression was delivered, and the date and time

We use the information we collect to provide, analyze, administer, enhance, and personalize our services and marketing efforts, and to process your registration, orders, payments, and communications on these and related topics. Our primary aim is to improve the client experience — understanding how our site and systems are used allows us to identify friction points and reduce the effort required on your end.

6. Processing for Limited Purposes

In the course of our business, we may collect and process personal data, which may include data we receive directly from a data subject and data we receive from other sources, including business partners and subcontractors who provide technical, payment, and delivery services, and other service providers.

We will only process personal data for specific purposes, or for any other purposes specifically permitted by the Data Protection Requirements. We will notify those purposes to the data subject when we first collect the data or as soon as possible thereafter.

7. Notifying Individuals

If we collect personal data directly from an individual, we will inform them about:

The purpose or purposes for which we intend to process that personal data, and the legal basis for the processing

Where we rely upon the legitimate interests of the business, the legitimate interests pursued

The types of third parties, if any, with which we will share or disclose that personal data

Any intent to transfer personal data internationally and the safeguards in place

How individuals can limit our use and disclosure of their personal data

The period their information will be stored, or the criteria used to determine that period

Their right to request access to, rectification of, or erasure of personal data, or restriction of processing

Their right to object to processing and their right to data portability

Their right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal

The right to lodge a complaint with the applicable data protection supervisory authority

Other sources from which personal data originated, and whether it came from publicly accessible sources

Whether the provision of personal data is a statutory or contractual requirement, whether the individual is obliged to provide it, and the consequences of not providing it

The existence of any automated decision-making, including profiling, and meaningful information about the logic involved and its likely consequences

If we receive personal data about an individual from other sources, we will provide this information as soon as possible, and at the latest within one (1) month. We are the data controller with regard to that data. Our contact point for all data protection matters is [email protected].

8. Adequate, Relevant, and Non-Excessive Processing

We will only collect personal data to the extent required for the specific purpose notified to the data subject.

9. Accurate Data

We will ensure that the personal data we hold is accurate and kept up to date. We will check the accuracy of personal data at the point of collection and at regular intervals afterward, and take all reasonable steps to destroy or amend inaccurate or out-of-date data.

10. Timely Processing

We will not keep personal data longer than necessary for the purpose or purposes for which it was collected. We will take all reasonable steps to destroy or erase from our systems all data that is no longer required.

11. Processing in Line With Data Subjects' Rights

We will process all personal data in line with data subjects' rights, in particular their right to:

Confirmation as to whether or not personal data concerning them is being processed

Request access to any data held about them

Request rectification, erasure, or restriction of processing of their personal data

Lodge a complaint with a supervisory authority

Data portability

Object to processing, including for direct marketing

Not be subject to automated decision-making, including profiling, in certain circumstances

12. Data Security

We will take appropriate security measures against unlawful or unauthorized processing of personal data, and against accidental or unlawful destruction, damage, loss, alteration, or unauthorized disclosure of or access to personal data transmitted, stored, or otherwise processed.

We put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor who agrees to comply with those procedures and policies, or who puts adequate measures in place independently.

We maintain data security by protecting the confidentiality, integrity, and availability of personal data:

Confidentiality: Only people authorized to use the data can access it.

Integrity: Personal data is accurate and suitable for the purpose for which it is processed.

Availability: Authorized users can access the data when they need it for authorized purposes. Personal data is therefore stored on Clenor Marketing LLC's central systems and databases rather than on individual devices.

Our Security Procedures

Access controls. Access to client systems and data is limited to personnel who require it. Credentials are stored in a managed password system, not in plain text.

Physical security. Any document containing personal or confidential information is kept in locked storage when not in use.

Data minimization. We collect only what is necessary. Pseudonymization and encryption are used where practical.

Disposal. Paper documents are shredded. Digital storage devices are securely wiped or physically destroyed when no longer required.

Electronic data is deleted once its intended purpose is fulfilled.

Equipment. Personnel ensure that monitors do not display confidential information to passers-by and that devices are locked when left unattended.

International Transfers

We may transfer personal data we hold to a country outside the European Economic Area, or to an international organization, provided that one of the following applies: the receiving country ensures an adequate level of protection; the data subject has consented; the transfer is necessary to perform a contract with the data subject or protect their vital interests; the transfer is legally required on important public interest grounds or for the establishment, exercise, or defense of legal claims; or the transfer is made under appropriate safeguards.

Subject to the above, personal data we hold may also be processed by personnel operating outside the European Economic Area who work for us or for one of our suppliers, including in connection with the fulfillment of contracts, the processing of payment details, and the provision of support services.

13. Disclosure and Sharing of Personal Data

We may share personal data we hold with any affiliate, subsidiary, or parent entity of Clenor Marketing LLC, and with service providers and subcontractors acting on our behalf under written confidentiality obligations.

14. Access Requests

Individuals may make a formal request for information we hold about them by contacting [email protected]. Any team member who receives such a request will forward it immediately to that address.

When receiving telephone inquiries, we will only disclose personal data we hold if:

We can verify the caller's identity, to ensure information is given only to a person entitled to it

Where identity cannot be verified, we will ask the caller to put the request in writing

Where a request is made electronically, data will be provided electronically where possible

Difficult or ambiguous requests are escalated internally before any disclosure is made

15. Changes to This Policy

We may modify this policy at any time, but we will provide advance notice of any material changes — such as posting a notice on our website or sending you an email — to give you the opportunity to review the changes and decide whether to continue using our services.

General Inquiries

Clenor Marketing LLC, d/b/a Search Bookings Now

Email: [email protected]

Text: +1 (315) 840-3764

Office hours: Monday–Friday, 10:00 AM – 6:00 PM ET

We respond to clients first, so please allow 24–72 hours for a response.

– The SearchBookingsNow.com Team